Work Experience
DDS 
2011 to Present
SCRP, Full Mouth Debridement, Adult/Child Prophylaxis, Perio Charting, Patterson/Eaglesoft, Dexis,
Fluoride Treatments, Scheduling, Insurance Eligibility/Benefits, Stocking Rooms, Sterilization

RDH
Travel
May 2013 to December 2014
Loading/unloading van, sterilization, all hygiene duties, all assistant duties, treatment planning,
paperwork, etc.

Dental Group - KS
2010 to 2013
Full Mouth Debridement, Adult/Child Prophylaxis, Perio Charting, Dentrix, Scannex, Fluoride
Treatments, Scheduling, Stocking rooms

Education
Bachelor of Science in Dental Hygiene in Division of Dental Hygiene
UMKC School of Dentistry
2008 to 2010
Certifications/Licenses
Kansas/Missouri Dental Hygiene Licenses
November 2018 to Present
Extended Care Permit II/III
August 2013 to Present
Diode Laser Certification
August 2018 to Present
Certification CPR/BLS
August 2018 to August 2020

Certification of Local Anesthesia/Nitrous Oxide
May 2010 to Present

To obtain a position as a Dental Assistant, in which I can use my experience of more than 20 years in the area.

Strengths

 Extensive knowledge of dental procedures and terminology

• Experience working with special needs patients
• Competent with commonly used dental software
• Knowledgeable in enforcing HIPPA and OSHA regulations.
• Experienced in setting the patient at ease for dental procedures
• Strong communication skills with dental team, patients and office staff.
• Able to professionally and courteously lead a team to accomplish the assigned objective.
• Bilingual; English and Spanish

Education/Certifications/Licenses

Texas State Board of Dental Examiners, Registered Dental Assistant, 2016

Radiology Certified in Texas and New Mexico

Career Centers of Texas, El Paso, Certified Dental Assistant Degree, and Radiology License, 1994

High School Degree, Anthony High School, Anthony, TX

CPR

Computer Skills

Dentrix, Media Dent Software, E Mail, Internet Browsers, and Microsoft Suites

Experience

Dental Assistant Instructor

November 2017 to Present

El Paso, TX

• Efficiently utilize the training syllabus, equipment, and learning materials to give the best learning experience to students.
• Test students to gauge their development.
• Support after-class student assistance as needed.
•  Meet deadlines for grade submissions and required duties.
• Mentor students
• Assure company and government compliance is maintained in my classes. 

Lead Dental Assistant

January 2001 to October 2017

El Paso, TX

• Efficiently work with doctors and supervisors, and lead other assistants, in order to ensure adequate patient flow according to the schedule demands and walk ins.
• Monitor dental supplies and inventory and order supplies and new equipment, in accordance to established budget.
• Prepare over 20 patients daily to undergo dental procedures, and assist dentists with sterilizing instruments, setting up instrument trays, and preparing materials.
•  Expose intraoral dental x-rays, in accordance to safety guidelines for patient.
• Record patient medical and dental history and vital signs. Record treatment information in patients’ records.
• Supervise and mentor dental assistant students during their externships.  
• Assist in the efficient transition of new doctors and dental assistants, including training and guidance to ensure better acclimation to the office.

Dental Assistant

June 1994 to January 2001

El Paso, TX

• Performed general chair-side duties and assist with all types of procedures such as General, Endo, and Oral surgery. 
• Completed cursory exams, charting, digital radiographs, and clinical treatments.
• Scheduled appointment via telephone when necessary.
• Made preliminary impressions for mounting study casts, and mastered pouring, trimming and polishing casts.
• Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

El Paso, TX
March 2014 to April 2014
Responsibilities 
Shadowed employed pharmacy technicians in their duties. Stocked pharmacy floor with new inventory,
appropriately discarded expired medications, filled and labeled new incoming prescription drugs,
shelved ready for pick-up Rx in appropriate bins. Translated English-to-Spanish for customer-
pharmacist questions and concerns in person and over the phone. 
 
Accomplishments 
Thoroughly attained great knowledge in particular drug-dispensing techniques and gained insight from
pharmacist(s) required for the pharmacy field.  
 
Skills Used 
Excellent customer service and care: use of fluent bilingual skills included for pharmacists and techs.
Operation of pharmacy machinery and tools to dispense, weigh, measure, and discard prescription
drugs.
Data Entry Operator
SourceHOV - El Paso, TX
Capture medical records and claims. Strive to keep all data input highly confidential as per project.
Education
Certification in Pharmacy Technician
University of Texas at El Paso - National Collegiate Partners - El Paso, TX
2013 to 2013
Skills
PTCB, Pharmacy Tech
Certifications/Licenses
Pharmacy Technician Trainee
September 2013 to September 2015
Trainee License with Texas Board of Pharmacy.
Pharmacy Technician (CPhT)
March 2017 to March 2019
Certified with the Texas Board of Pharmacy.

Featured on Huff Post’s Impact, Paving the Way, and Penn State columns. CEOJezreel Enterprises, Inc. d/b/a LawPortunities

July 2006 – Present Global Provide coaching, consulting, and training services to individuals and organizations to advance their goals. Talent Acquisition, EEO & Training Officer Office of the Attorney General

January 2017 – Present Washington, D.C. Devise strategic professional development and recruiting plans to attract and retain valuable employees across 12 divisions (nearly 600 attorneys and staff).

Establish and promote diversity and inclusion, community service, employee relations, internship, and pro bono programs. Oversee and improve the agency’s process for investigating and resolving discrimination complaints. Education Programs Manager American Immigration Lawyers Association

November 2015 – January 2017 Washington, D.C.

Performed the same responsibilities as the previous Associate Director by aiding the National Office’s Education Department (ED) with the development, planning, and implementation of continuing legal education (CLE) programming and conferences for the association’s 14,000 global members.

Directed the ED during supervisors’ sabbatical and received commendations for increased profits generated during this time.

Served as the ED’s primary content marketing manager by cultivating new ideas while ensuring the accuracy of all conference information and effective marketing.

Managed the ED’s CLE and Distance Learning components. Served as a Managing Editor for the Spring CLE Conference and Annual Conference Fundamentals Handbooks.

Advanced the goals of the association’s inaugural Diversity and Inclusion Committee and Employee Recognition Working Group.

Assistant Dean for Career Services Penn State University Dickinson School of Law

November 2014 – November 2015 Carlisle, PA

Supervised all aspects of the Career Services Office to meet the career development needs of students and alumni while leading a team of professionals.

Created new employment opportunities and professional development programs for students and alumni.

Cultivated beneficial relationships with bar associations, law firms, and companies as well as worked collaboratively with faculty and university administration. Selected to participate in Penn State’s Academic Excellence Program.

Director (Promoted Throughout Tenure) University of Miami School of Law October 2008 – July 2014 Coral Gables, FL 

Designed and directed an award winning, nationally recognized, post-graduate fellowship program that had over 250 Fellows providing almost 200,000 legal assistance hours to public service organizations globally.

TAMESHA L. KEEL 3416 5th St. S (305) 798-9347 Arlington, VA 22204 tameshak@hotmail.com Page 2 of 2 Planned and implemented the Externship Program as its Director, which generated almost a million dollars in additional tuition revenue during its inaugural summer.

Counseled students and alumni, facilitated workshops, and greatly expanded on-campus interview program by single-handedly doubling employer recruitment.

Served as the National Association for Law Placement’s (NALP) Liaison to the American Bar Association’s Standing Committee on Minorities in the Judiciary and Commission on Racial and Ethnic Diversity in the Profession.

Directed the Professional Opportunities Program for first year, minority students. Assisted a number of university departments, such as Alumni Development & Affairs, Law Without Walls, and Admissions on a myriad of projects.

Worked closely with the Assistant Dean for Public Interest and Pro Bono in developing various public interest and public service programs.

EDUCATION World Coach Institute, Key Largo, FL

Professional Coaching Certificate, March 2016 The University of Miami, Coral Gables, FL Organizational Consulting Certificate,

September 2015 Additional Graduate Courses: Community Well-Being & Student Affairs Administration, 2014 – 2015 The University of North Carolina School of Law, Chapel Hill, NC JD, May 2002 The University of North Carolina, Chapel Hill, NC

BA in Psychology, May 1998 BAR ADMISSIONS, CERTIFICATIONS, MEMBERSHIPS & TRAINING 32 Hours of EEO Counselor Training Admitted, FL Bar (active) Admitted, NY Bar (inactive) Diversity Trainer (FL Bar) FL Bar Leadership Academy Fellow (Class II) Association of Legal Administrators Member FL Bar Diversity & Inclusion Committee Member FL Bar Public Interest Law Executive Council Member International Coach Federation Member NALP Member Professional Development Consortium Member

Practice Manager

Proven leader with outstanding presentation and communication skills. Organized, highly motivated, and detail-oriented problem solver. Promotes cooperative team efforts. Effectively and quickly handles disciplinary problems utilizing progressive discipline approach. An innovative leader, skilled in problem resolution and project management. Member of Kutak Rock’s National Inclusive Diversity Committee.

PROFESSIONAL EXPERIENCE 

Law Firm

Administrative Manager – August 2015 - August 2018

• Responsible for all areas of human resources including onboarding new employees
• Employee counseling, recruitment/staffing, and performance management
• Coordinate legal secretary support for 42 attorneys and 11 paralegals
• Regularly coaches staff to increase efficiency and encourage ongoing development
• Coordinate several peer-to-peer mentoring initiatives resulting in broader support service
• Ensure employees comply with firm policies and impose disciplinary action when necessary
• Increase secretary to attorney ratios by absorbing positions and re-distributing the work
• Reduce overtime expenses by managing existing resources
• Manage accounts payable/receivable, inventory control, work directly with vendors
• Manage facilities and handle maintenance requests
• Manage reception and conference center
• Responsible for event planning

Law Firm

Director of Human Resources – June 2005 - August 2015

• Responsible for all areas of human resources including onboarding new employees
• Employee counseling, recruitment/staffing, and performance management
• Manage 40 contract attorneys/paralegals for MDL litigation case from 2005 to 2011
• Develop training programs for administrative staff
• Implement firm-wide human resources strategies, programs, and policies
• Manage employee benefits
• Manage payroll administration
• Manage the firm’s 401(k) plan
• Reconcile vendor invoices

Law Firm

Human Resources Manager - November 2002 - June 2005

• Responsibilities include day-to-day management of approximately 80 staff members
• Implementation of 4:1 attorney/secretary ratios, streamline processes, reduce overhead, administration of policies and procedures, benefits
• Annual salary compensation, performance coaching, counseling/dispute resolution, hiring non-legal staff, and event planning

Law Firm

Staff Supervisor – October 2000 - November 2002

• Responsibilities include day-to-day supervision of 45 legal secretaries, six receptionists, and five-word processors
• Recruit and evaluate legal secretaries, word processors, and receptionists
• Responsible for on-going staff training
• Manage annual staff evaluation process and counsel employees as needed
• Assist the Director of Human Resources with annual budget compensation, administration of FMLA/STD, LTD, ERISA, ADA, OSHA, unemployment compensation and workers compensation

EDUCATION

Ongoing CLE Credit Hours in Management and Human Resources Courses through local and National ALA Association

PROFESSIONAL ASSOCIATIONS

Association of Legal Administrators (ALA)

    Planning Committee for 2014 ALA Conference in Toronto

    Planning Committee for 2018 ALA Conference in National Harbor

Association of Legal Administrators

    National Diversity Committee – 2007 – 2011

SUNFLOWER HOUSE

    Secretary, Board of Directors, 2006 - 2013

Kansas City Association of Legal Administrators (KCALA)

KCALA President 2017 – 2018

• The University of Missouri, Columbia, Missouri

 Masters of Science in Health Informatics,        GPA: 3.65

• Western Illinois University, Macomb, Illinois

    BS, Major-Biology Minor-Chemistry           GPA 3.5

• Health Information Management Systems Specialist

                Certificate Program

TECHNICAL SKILLS:

Health Care Info System:

• Information and Computer Science-Computer architecture; data organization, representation, and structure; the structure of programming languages; and networking and data communication.
• Networking and Health Information Exchange-The hardware infrastructure (wired, wireless, and devices supporting them), the International Organization for Standards (ISO) stack, standards, Internet protocols, federations and grids, the Nationwide Health Information Network (NHIN),
• Customer Service in the Health Environment-Appropriate customer service skills, effective written and oral communication, and ethical and cultural awareness
• Working with Health Information Technology Systems-information exchange and standards as well as system usability, security, and integration.

Computer skills:

• Crystal report -Extracting, sorting, and grouping data from database and accounting programs to create professional reader-friendly reports.
• SQL-write SQL queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; and gather significant statistics from data stored in a database
• Microsoft office suite

Kaizen Team Member:

Participated in a kaizen event that managed to reduce negative urine TAT from 476 minutes to a target of 238 minutes by reducing average lead time from receiving of the patient specimen to their release.

• Participated in process improvement studies that include analyzing existing business processes and providing recommendations for improvement
• Worked with a wide range of stakeholders to understand, clarify, create, and update document contents.
• Assisted in the development of performance metrics to establish continuous process improvement was a success
• Assists with analyzing and monitoring established process performance data at the project and organizational level
• Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis
• Support the development of a comprehensive change management strategy relative to process improvement projects
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Participated in generating process improvement ideas; develop, maintain and prioritize continuous improvement projects in the toxicology department.
• Assists with analyzing and monitoring established process performance data at the level
• Support the development of a comprehensive change management strategy relative to process improvement projects

EMPLOYMENT HISTORY:

Major Diagnostics Company

Certifying Technician, Forensic Drug Testing                                            08/06-Present

• Interpret and report patent's information among multiple providers while maintaining compliance with HIPPA using web-based Quest care 360 EHR and Quest Integrated Solution.
• Certify negative and rejected drug testing results according to the Laboratory’s Standard Operating Procedure (SOP) Manual.
• Track patient lab tests and access results with Care 360 EHR.
• Gain practice-wide insight with informatics results.
• Ensuring that all test results reported by the laboratory are accurate and legally defensible.
• Describing the standard drug testing procedures from point of collection to negative certification in a court of law.
• Interacting with clients, medical review officers, call center representatives and sales staff in a professional manner in order to address questions pertaining to the drug testing process.
• Interacting with laboratory inspectors to demonstrate a detailed working knowledge of the lab SOPS, QC practices, analytical procedures, test theory, reporting procedures, corrective actions and applicable regulations pertaining to drug screening.
• Maintaining a working knowledge of the accessioning procedures and protocols to ensure proper specimen and chain of custody handling.
• Maintaining a working knowledge of the theory and practice of initial test methods used in the laboratory.
• Having a thorough understanding of all laboratory:
  • Quality control practices and procedures.
  • data review processes
  • procedures for interpretation of test results
  • Protocols for reporting results.
• Providing appropriate feedback to the Supervisor and Responsible Person in order to assist in maintaining an accurate SOP.
• Maintaining a thorough understanding of all federal, state and other regulatory requirements as they pertain to applicable aspects of forensic drug testing.
• Taking proper remedial action in response to test systems being out of control limits or detecting aberrant test or quality control results.
• Functioning as a technical resource for department personnel in accessioning and screening areas.
• Maintaining a working knowledge of all instrumentation associated with the initial test procedures in order to assist in troubleshooting measures.
• Comply with all safety and regulatory requirements as defined and applicable.
• Actively participate in department meetings by providing constructive feedback.
• Maintain proficiency in the screening test area.

Screening Analyst                                                                                                                              12/03-8/06

• Responsibilities as screening analyst involved drug screening for the toxicology department.
• Performed various methods of extraction for analysis of drugs of abuse on the GC/MS as an extraction technologist.

Clinical Reference Laboratory

Screening Analyst                                                                                                                              5/03-12/03

• Responsible for the screening of drugs of abuse for the toxicology department.
• Performed various methods of extraction for analysis of drugs of abuse on the GC/MS as an extraction technologist.

Western Illinois University 

Biochemistry Laboratory Research Assistant                                                              8/02-5/03

• Carried out isolation and purification of secondary alcohol dehydrogenase from Bacillus Sphaericus 5d4, NRRLB-14865.
• Performed culture preparation, hydrophobic column, running of SDS PAGE gel, inoculation, chromatography, non-denature SDS PAGE, Sonification, Anioin exchange column, two-dimensional SDS PAGE gel Ammonium sulfate, Enzymes activity, Western blotting, and precipitation. 

Research Scientist 2009 - 2010
 
Relevant Project Experience
 
Most recently I have been part of the AllenES team working with the U.S. Department of
Agriculture (USDA) – Natural Resource Conservation Service (NRCS) providing high quality
ecological site descriptions and supporting information at select areas of non-federal lands and
federal lands administered by the U.S. Forest Service and National Park Service throughout
Mississippi. The purpose of this project is to provide ecological site interpretations and
descriptions to the NRCS to be used as a tool to help guide: conservation planning decisions;
establishment, restoration and maintenance of desired plant communities; management
interpretations for wildlife, grazing, wood products, hydrology, invasive plant control, and/or
other special emphasis needs.
 
Provided wetland delineation, threatened and endangered species surveys for Section 401,
Section 404 and Section 10 permitting and mitigation assistance for numerous railroad and
transportation sites throughout Mississippi, Louisiana and Tennessee since 2014.  
 
Worked with a private energy client providing wetland delineation and permitting assistance, in
addition to corresponding with USFWS concerning T&E species to secure a letter of no effect.
Coordinated Phase I Cultural Resource Survey and provided correspondence with MDAH for a
letter of no effect. Worked closely with the client to reduce wetland impacts from 28 acres and
was able to demonstrate, through an Avoidance and Minimization report, to the USACE
Vicksburg District that activities could be permitted as a Nationwide Permit and avoided the
need for an Individual Permit ultimately saving the client money and time.  
 
Served as a Natural Resource Advisor for over three years on a response team in the wake of
the BP Deepwater Horizon oil spill. This work consisted of monitoring operations and clean-up
teams on behalf of the US Coast Guard and US Fish and Wildlife Service. Specific duties
included implementing and updating required daily best management practices (BMPs), as
provided by the USFWS in accordance with the Endangered Species Act and the Migratory Bird
Treaty Act, CWA, Section 404 and Section 401 waters. Implemented BMPs prior to contractor
clean up, ensuring the least impact to the natural resources and wildlife. Daily activities included
GIS documentation of threatened and endangered species surveys and BMP validations, public
outreach and education, documenting observations, and providing daily reports. He
corresponded daily with operational team leaders, vessel captains, USCG, NOAA, Section 106
SHPO liaisons, Tribal representatives, Section 7 USFW liaisons, MDEQ and LDEQ liaisons, BP
representatives and County/Parish representatives and stakeholders.
 
While employed with the Mississippi Department of Environmental Quality – Office of Land and
Water Resources division, I worked as part of a team with USGS and EPA personnel,
performing stream measurements and monitoring sonde collection throughout the many
tributaries flowing into the Back Bay, Biloxi. All activities were performed per state, local and
federal guidelines as they pertain to Environmental Protection. Stream measurements were
performed to gain flow characteristics for incorporation into TMDL formulas.

Focus on patient centered, safe, effective, efficient, quality healthcare – the “Quadruple Aim”. Implementing high reliability principles and standard work to produce sustainable outcomes, leveraging information systems, clinical decision support, and quality improvement strategies that supports a framework for continuous organizational learning with a commitment of service to the organization and community I have the opportunity of serving.

ACADEMIC QUALIFICATIONS: 

Master of Science in Nursing, 2010

Organizational Leadership

University of Kansas SON

Kansas City, Kansas

Bachelor of Science in Nursing, 2003

Avila University

Kansas City, Missouri

Health Information Technology, 2012

Implementation Manager Certificate

St. Louis, Missouri

Associate of Liberal Arts Degree, 1993

Overland Park, Kansas

PROFESSIONAL CERTIFICATIONS:

Registered Nurse Licensure KS & MO

Current BLS

IHI Quality and Safety Certificate 2018

HEALTHCARE & NURSING ASSOCIATION MEMBERSHIPS:

American Nursing Informatics Association (ANIA)

2017-2018 Treasurer

Coursework in Progress:

Post Masters Certificate Program

Kansas University School of Nursing, Healthcare Informatics

Anticipated Completion Spring 2019

• Transforming Health Care through Use of Information Systems and Technology (Fall, 2016, Completed A)
• Abstraction and Modeling of Health care Information (Fall, 2016, completed A)
• Health Data: Theory and Practice (Spring, 2017, completed A)
• Intro to Health care Informatics (Spring, 2017, completed A)
• Knowledge Representation and Interoperability (Fall, 2017, completed A)

Doctorate of Nursing Practice

Kansas University School of Nursing, Health care Informatics

Anticipated Completion 2020

• Preparing for Doctoral Leadership (Fall, 2017, completed A)
• Interpreting Research Applied Science (Spring, 2018, completed A)
• Principles of Epidemiology (Spring, 2018, completed A)
• Quality Improvement (Summer, 2018, completed A)
• Foundations of Data Science (Fall 2018, completed, grade not available yet)
• Micro systems in Health care Operations (Fall 2018, completed A)

SKILLS:

• Excellent communication skills both verbal and written that builds trust, confidence, influences and encourages engagement
• Ability to present and synthesize key concepts for internal and external clients to develop strategic vision to achieve organizational goals and regulatory requirements
• Superb ability to recognize, rapidly prioritize, and evaluate areas of success or opportunity to focus energy to maximize results and resource utilization
• Outstanding analytical reasoning related to workflow analysis and business operations to execute and analyze quality improvement projects for success, sustainability and spread
• Experience facilitating interprofessional teams with a strong understanding of competing stakeholder priorities and objectives utilizing a variety communication styles to bring consensus
• Team player with the ability to work autonomously
• Ability to effectively manage and drive multiple projects with excellent results
• Excellent customer service skills with enthusiasm to lead and motivate
• Experience with multiple applications including CPRS, Cerner, EPIC, GE/CE/DMS, Microsoft Office Suite specifically, Excel, Word and PowerPoint
• Dedicated to providing culturally competent care and promoting cultural considerate community that reflects individual, spiritual, and a culture of patient safety
• Ability to provide training and education when identified
• Experience collaborating with clinical, business and technical analysts to find solutions to a variety of issues
• Focus on relationships and partnerships that inspires innovation and creativity to develop solutions and alternatives despite limited resources
• Develop interventions through analysis of current state practice and process, evidence, research, data collection, future state workflow, implementation, adoption, and evaluation to improve processes and outcomes utilizing information technology, human resources to develop the emerging model of delivery of patient care
• Strong understanding of the changing healthcare system and the driving forces: healthcare reform, focus on quality, health information technology, evolving care delivery model and interoperability

PROFESSIONAL EXPERIENCE:

High Reliability RN

Kansas Health care System

June 2017- present

• Expertise infusing high reliability principles into organization culture and practice
• Experience promoting just culture awareness and psychological safety throughout organization
• Demonstrated ability to establish partnerships and relationships at the medical facility, VISN and throughout the VHA organization
• Expert knowledge of VISN 15 HRO Toolkit and goals associated with Journey to High Reliability at the local medical facilities level as well as a healthcare system
• Appreciation of macro and micro systems thinking philosophy to achieve team and organizational goals
• Successfully facilitating process improvement projects aimed at improving Veteran’s Experience, Prosthetics Same Day Access
• Knowledge and experience of accreditation and regulatory activities in preparation for Joint Commission Survey
• LEAN Certified, Yellow Belt, VHA
• Expert in current state and future workflow analysis
• Deep understanding of knowledge management principles and representation to improve agility of the healthcare organization
• Proven ability to create a shared vision, team learning while breaking down barriers
• Expert in knowledge and promotion of initiatives aimed at improving patient safety for example Stop the Line and Clinical Team Training (CTT)
• Ability to engage Executive Leaders in strategic planning to achieve Medical Center, VISN and VHA goals
• Proven ability to develop and assist with training and education related to just culture, high reliability principles, clinical practice guidelines, and evidence-based practice
• Demonstrated ability to influence adoption of new processes with enthusiasm
• Proven ability to engage and work closely with key stakeholders, Clinical Teams, Quality, Systems Redesign, Patient Safety and Interprofessional Teams to meet organizational goals
• Lived spirit of inquiry with an understanding of financial, satisfaction, clinical, patient safety and technical outcomes

Quality Outcomes Coordinator

Medical Center

Kansas

February 2014- present

• Maintain DMS/GE/CE STS Database
• Responsible for meeting timeline and submitting DMS/GE/CE file to Duke University STS database
• Evaluate key components of the Data Analysis Report and provide highlights for key decision making and preparation of public reporting
• Substantial backup support for Stroke GWTG, ACTION, PCI Registries, and VBP application Press Ganey
• Develop future state workflows leveraging information technology
• Utilizing process improvement models (i.e. LEAN, DMAIC, Rapid PDSA) to facilitate interdisciplinary teams identify opportunities and defects while leveraging the EHR and optimization of EHR to implement evidence based practice
• Developed strong understanding of Cerner applications such as PowerChart and PowerForms and workflow and process of patient care
• Project management and organizational skills
• Organizational LEAN Training – Facilitating COPD Task Force Team with a focus on reducing readmissions
• Identify opportunities for process improvement initiatives and facilitate teams
• Strong regulatory understanding with ability to perform analysis and provide executive summary and operational direction
• Developed dashboard specific to cardiothoracic surgery outcome and process quality metrics utilizing Excel featuring a snapshot of to evaluate quickly the STS program
• Deep understanding the impact Registries as an extension of informatics and EHR and can improve patient outcomes

Patient Advocate

XXX Health Solutions

Kansas

June 2012 – February 2014

• Assist patients and providers with the appeals process related to immunoglobulin therapy for rare diseases.
• Achieved consistent approval between 80 % - 90% (industry statistics available at the time was between 50 % - 60%)
• Identified opportunities and developed strategies and processes to ensure excellent customer service to patients and providers ensuring quality, safe, and effective care for clients at Axelacare that are a complex population with rare diseases specifically in neurology and immunology.
• Applying research was imperative as well as developing strategies to assist patients to gain access to therapy.
• Strong understanding of process redesign and the ability to communicate this effectively to bring about change to meet strategic goals and priorities.
• Development of standard operating procedure related to appeals processes.

HCI Consultant, CPOE RN

Tenet Health

Dallas, Texas

March 2012 – June 2012

• Validation between Zynx Environments and Cerner environments in preparation for roll out of order sets to multiple facilities.
• Strong understanding of workflows
• Assisting users understand upcoming changes in workflows.
• Analytic reasoning utilized to identify any defects in multiple environments including Zynx and Cerner environments.
• Facilitated and communicated understanding of complex workflows in a large complex Cerner implementation.

Zynx Administrator/System Analyst Orders & Results

Sisters of Charity of Leavenworth Health System

Lenexa, Kansas

2008- March 2012

• Zynx application administrator and proficiency: build new users and ensure front-line staff is able to access Zynx Health application.
• Maintenance of a standardized order catalog and consistency between EMR and Zynx.