This candidate’s unique blend of technical aptitude and operational leadership has led to the implementation of powerful work low automation's, streamlined vendor relationships, and the negotiation of sound contractual agreements. Through a combination of meticulous analysis and a dedication to continuous improvement, this candidate consistently enhances process efficiencies, reduces costs, and drives long-term, sustainable growth.

Above all, this candidate is known for building trusted rapport with diverse groups of stakeholders. Whether collaborating with C-level executives, managing cross-functional project teams, or working with front line staff, the candidate fosters an environment of clear communication, collective responsibility, and shared success. The result? Stronger results, better working relationships, and more agile organizations.

As a seasoned operations and personnel manager, this candidate confidently tackles new challenges, responds proactively to emerging issues, and mentors teams through periods of significant change. They are well-versed in recognizing risk, identifying growth opportunities, and ensuring a harmonious alignment between strategic vision and day-to-day execution.

For organizations looking to optimize their operational frameworks, scale effectively, and achieve meaningful performance improvements, this candidate offers a depth of experience and a proven methodology. Currently seeking opportunities in the Kansas City metropolitan area as well as hybrid or remote roles throughout the U.S., this candidate stands ready to translate bold ambitions into measurable results.

With over a decade of experience in dental assisting, Candidate is a seasoned professional dedicated to excellence in patient care and team collaboration. Her expertise spans a variety of specialties, including operative, prosthodontics, periodontics, and endodontics.

As a Lead EFDA Assistant at Dental Clinic, candidate showcased her leadership and organizational skills by managing clinical schedules, delegating tasks, overseeing equipment maintenance, and ensuring a smooth operational flow. Her technical proficiencies include restorative fillings, iTero scanning, crown prep and seating, and taking impressions for dentures, mouth guards, and other dental appliances. She also excels in handling implant cases, from ordering supplies to supporting implant procedures.

Candidate is well-versed in administrative responsibilities, including patient scheduling, records management, and follow-up communications, making her a versatile team member who bridges clinical and administrative operations seamlessly. Proficient in dental software such as EZ Dental, Dentrix, and Open Dental, she is adept at leveraging technology to optimize workflows.

Known for her leadership, time management, and communication skills, Candidate has consistently demonstrated the ability to guide teams, maintain organized systems, and provide outstanding patient care. Her adaptability across various dental environments, including private practices and military settings, highlights her commitment to excellence in the dental field.

If you’re looking for a dedicated dental professional who brings a wealth of experience and a proactive approach to every task, Candidate is an exceptional candidate ready to make a positive impact.

Having excelled in supervisory roles within the dental industry, this candidate has managed staff, developed operational manuals, and implemented training programs, all while maintaining exceptional communication and collaboration with stakeholders. Their ability to balance multiple responsibilities is further exemplified by their recent experience managing household operations, homeschooling, and coordinating schedules.

Driven by a commitment to excellence, this candidate brings valuable skills in time management, process coordination, and customer-focused service. Their proactive and results-driven approach makes them an ideal Virtual Assistant for businesses seeking reliable support and innovative solutions.

Highlights of Experience:

• Hygiene Department Supervisor (Godley Station Dental): Directed departmental operations, supervised hygienists, conducted employee assessments, and developed marketing strategies.
• Dental Hygienist (Ala Moana Dentistry): Ensured patient care and maintained accurate treatment records while assisting in employee interviews and office communications.
• Homeschool Coordinator: Designed and taught educational programs for children aged 4-7, demonstrating initiative and organizational skills.

Key Skills:

• Commercial Strategy & Leadership
• Specialty & Rare Disease Sales
• Product Launch & Scale-Up
• Business Planning & Execution
• Key Opinion Leader (KOL) Engagement

Professional Highlights:

• National Business Director, XXXX Biopharmaceuticals: Led diabetes/endocrinology national sales teams, achieving superior results in sales and market share through co-promotion with Eli Lilly
• VP of Sales, Aimmune Therapeutics (Nestle Health Science): Directed the successful launch of PALFORZIA in the allergy market, increasing patient starts and prescriber engagement 
• Head of Sales, Teva Pharmaceuticals: Oversaw $725MM in annual sales, exceeding forecasts across psychiatric, respiratory, and migraine therapeutic areas 
• Area & Regional Leadership, Lundbeck, Bausch & Lomb, and Merck: Managed large-scale teams and sales operations, driving growth and launching innovative products in CNS, GI, and ophthalmology markets.

Education:

• MBA, University of Phoenix
• BS in Business Administration, Drexel University
• Leadership Certification, Wharton School, University of Pennsylvania

Key Skills:

• Chairside Assisting (Implants, Crowns, Extractions)
• CEREC and iTero Scanning Technology
• Sterilization and Infection Control
• Dentrix and Eaglesoft Proficiency
• Scheduling and Patient Coordination
• Customer Service Excellence

Professional Experience:
Lead Assistant
– Kansas City, MO | July 2021 – Present

• Assisted with implant and crown procedures, including packing cord, impressions, and denture adjustments.
• Performed room flips, bite adjustments, and nitrous oxide administration.

Dental Assistant
Aspen Dental – Kansas City, MO | 

• Provided chairside support for advanced procedures, including extractions and partial adjustments.
• Scheduled patients and managed laboratory processes.

Sterile Processing Technician
Children's Mercy Hospitals – Kansas City, MO | 

• Sterilized surgical instruments, ensuring compliance with healthcare standards.

Education & Certifications:

• High School Diploma, Don Bosco Charter High School – Kansas City, MO
• Nitrous Oxide Certification
• Driver’s License

Additional Skills:

• Data Entry & Inventory Management
• Infection Control Training
• Laboratory Experience

This candidate's comprehensive background in dental assisting, sterilization, and customer service makes them a standout professional for any healthcare or dental team.

Core Competencies:

• Exceptional communication, time management, and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe, and Corel Photoshop.
• Expertise in insurance pre-certification, workers' compensation coordination, and patient scheduling.
• Ability to multitask and prioritize in fast-paced settings while maintaining accuracy and professionalism.

Professional Experience:
Insurance Pre-Certification Specialist & Team Leader
Signature Medical Group of KC, PA (2016–2024)

• Secured prior authorizations and approvals for orthopedic surgeries, ensuring compliance with insurance requirements.
• Managed patient demographics, workers' compensation claims, and medical imaging for seamless care delivery.
• Coordinated with adjusters, nurse case managers, and medical providers to expedite documentation and treatment approvals.
• Handled high volumes of calls and emails, providing efficient and courteous service to patients and staff.
• Supported marketing initiatives through special projects and event coordination.

Call Center Scheduler
Clay Platte Family Medicine & Summit Family and Sports Medicine (2014–2016)

• Scheduled appointments and procedures for 18 providers, managing high call volumes with professionalism.
• Coordinated injections, vaccines, and lab appointments, ensuring accurate records and timely service.

Scheduling Representative & Office Specialist
University of Kansas Hospital (2007–2014)

• Scheduled patient appointments across multiple specialties, including chemotherapy, radiology, and referrals.
• Educated patients on procedural preparations and maintained meticulous documentation in electronic medical records (EMR).
• Played an integral role in patient satisfaction initiatives and onboarding of new staff.

Education:
Forest Park Community College – St. Louis, MO

Key Strengths:
This candidate excels in managing administrative challenges, fostering collaboration, and delivering exceptional service. Her ability to adapt to evolving demands and contribute to organizational success makes her an outstanding asset to any team.