<![CDATA[The AGA Group: talent_showcase]]> http://TALENT.AGASOLUTIONSGROUP.COM/ en-us <![CDATA[Women's Health Nurse Practitioner]]>  



Highly efficient, resourceful and compassionate Women’s Health Nurse Practitioner eager to provide patient-centered, quality care. An adaptable professional who excels in independent and team member roles. Readily learns new skills and successfully manages varying workloads. Effective communicator with documented ability to establish a strong rapport with patients and family members.

Skills & Abilities


Patient & Family Education – Care Planning Prioritization/Time Management – Charting/Documentation Patient Advocacy – Medication Management/Infusions – BLS - Assessment –NextGen and Centricity EHR – Patient Safety – Ultrasound - Student Preceptor – Employee Preceptor – Management




November 2017 – Present

Specialized in providing comprehensive care for women, including primary, reproductive, gynecological, menopausal and obstetrical needs.


August 2015 – November 2017

Evaluate, diagnose and treat patients under general direction of collaborating physician. Provide general exams and wellness services. Provide family planning services, reproductive education, counseling and treatment. Treatment of STDs in males and females, education and overall promotion of healthy lifestyles. Early and late-term pregnancy evaluation via abdominal and trans vaginal ultrasound. Minor procedures such as IUD and Nexplanon insertion/removal.


September 2015 – August 2016

Maintained nursing guidelines in accordance within the organization’s policies and procedures. Assured quality of care by ensuring RN/LPN/MA practices completed within state board and other governing agency regulations. Maintained staff by assisting in recruitment, orienting and training of nurses and auxiliary staff. Maintained quality staff results by coaching, counseling and disciplining employees. Maintain infection control policies and protocols. Maintained documentation of patient care services by auditing patient records. Achieved financial objectives by adhering to annual budget and analyzed variances. Ordered medications, controlled substances, maintained medication counts and inventory. Ensured operation of medical equipment. Maintained a cooperative and supportive environment among employees by communicating, responding to requests, continually building rapport and collectively accomplishing administrative goals.

Registered nurse, NE USA University Hospital

October 2010 – July 2015

Cared for patients in various settings from fast-paced critical care units to busy medical/surgical and mother/baby units. Monitored all aspects of patient care while assessing the needs of patients and families. Instructed patients and families regarding health education and disease prevention. Effectively communicated with interdisciplinary teams to asses, plan and implement patient care plans.

Nurse Extern, NE USA University Hospital

November 2009 – August 2010

Worked bi-weekly strengthening my nursing skills under the supervision of qualified nurses. Hired directly into a nursing role from this student position based on strong performance, dependability and ability to manage patient and nurse needs in a timely manner.



Master of science in nursing, December 2014

Rutgers University, Camden, NJ

Bachelor of science in nursing, august 2010

Villanova University, Villanova, PA

Bachelor of Arts – interdisciplinary studies, december 2005

University of Missouri, Columbia, MO


professional credentials




Active ARNP Licensure – Missouri

Active ARNP Licensure - Kansas

NCC Certification as a Women’s Health NP

DEA Eligible

Active Registered Nurse Licensure – Kansas, Missouri

BLS Certifications – American Heart Association

Memberships – American Association of Nurse Practitioners, Sigma Theta Tau Nursing Honor Society









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<![CDATA[Program Manager Legal SME]]> EXPERIENCE Contributor Huffington Post March 2015 – Present Global Write about relevant issues within higher education, personal and professional development, and the law.

Featured on Huff Post’s Impact, Paving the Way, and Penn State columns. CEOJezreel Enterprises, Inc. d/b/a LawPortunities

July 2006 – Present Global Provide coaching, consulting, and training services to individuals and organizations to advance their goals. Talent Acquisition, EEO & Training Officer Office of the Attorney General

January 2017 – Present Washington, D.C. Devise strategic professional development and recruiting plans to attract and retain valuable employees across 12 divisions (nearly 600 attorneys and staff).

Establish and promote diversity and inclusion, community service, employee relations, internship, and pro bono programs. Oversee and improve the agency’s process for investigating and resolving discrimination complaints. Education Programs Manager American Immigration Lawyers Association

November 2015 – January 2017 Washington, D.C.

Performed the same responsibilities as the previous Associate Director by aiding the National Office’s Education Department (ED) with the development, planning, and implementation of continuing legal education (CLE) programming and conferences for the association’s 14,000 global members.

Directed the ED during supervisors’ sabbatical and received commendations for increased profits generated during this time.

Served as the ED’s primary content marketing manager by cultivating new ideas while ensuring the accuracy of all conference information and effective marketing.

Managed the ED’s CLE and Distance Learning components. Served as a Managing Editor for the Spring CLE Conference and Annual Conference Fundamentals Handbooks.

Advanced the goals of the association’s inaugural Diversity and Inclusion Committee and Employee Recognition Working Group.

Assistant Dean for Career Services Penn State University Dickinson School of Law

November 2014 – November 2015 Carlisle, PA

Supervised all aspects of the Career Services Office to meet the career development needs of students and alumni while leading a team of professionals.

Created new employment opportunities and professional development programs for students and alumni.

Cultivated beneficial relationships with bar associations, law firms, and companies as well as worked collaboratively with faculty and university administration. Selected to participate in Penn State’s Academic Excellence Program.

Director (Promoted Throughout Tenure) University of Miami School of Law October 2008 – July 2014 Coral Gables, FL 

Designed and directed an award winning, nationally recognized, post-graduate fellowship program that had over 250 Fellows providing almost 200,000 legal assistance hours to public service organizations globally.

TAMESHA L. KEEL 3416 5th St. S (305) 798-9347 Arlington, VA 22204 tameshak@hotmail.com Page 2 of 2 Planned and implemented the Externship Program as its Director, which generated almost a million dollars in additional tuition revenue during its inaugural summer.

Counseled students and alumni, facilitated workshops, and greatly expanded on-campus interview program by single-handedly doubling employer recruitment.

Served as the National Association for Law Placement’s (NALP) Liaison to the American Bar Association’s Standing Committee on Minorities in the Judiciary and Commission on Racial and Ethnic Diversity in the Profession.

Directed the Professional Opportunities Program for first year, minority students. Assisted a number of university departments, such as Alumni Development & Affairs, Law Without Walls, and Admissions on a myriad of projects.

Worked closely with the Assistant Dean for Public Interest and Pro Bono in developing various public interest and public service programs.

EDUCATION World Coach Institute, Key Largo, FL

Professional Coaching Certificate, March 2016 The University of Miami, Coral Gables, FL Organizational Consulting Certificate,

September 2015 Additional Graduate Courses: Community Well-Being & Student Affairs Administration, 2014 – 2015 The University of North Carolina School of Law, Chapel Hill, NC JD, May 2002 The University of North Carolina, Chapel Hill, NC

BA in Psychology, May 1998 BAR ADMISSIONS, CERTIFICATIONS, MEMBERSHIPS & TRAINING 32 Hours of EEO Counselor Training Admitted, FL Bar (active) Admitted, NY Bar (inactive) Diversity Trainer (FL Bar) FL Bar Leadership Academy Fellow (Class II) Association of Legal Administrators Member FL Bar Diversity & Inclusion Committee Member FL Bar Public Interest Law Executive Council Member International Coach Federation Member NALP Member Professional Development Consortium Member

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<![CDATA[Certified Pharmacy Technician]]>
Pharmacy Location - El Paso, TX
Work in all areas designated for the pharmacy. Patient drop-off, verification, filling, label and
Pharmacy Technician Intern

El Paso, TX
March 2014 to April 2014
Shadowed employed pharmacy technicians in their duties. Stocked pharmacy floor with new inventory,
appropriately discarded expired medications, filled and labeled new incoming prescription drugs,
shelved ready for pick-up Rx in appropriate bins. Translated English-to-Spanish for customer-
pharmacist questions and concerns in person and over the phone. 
Thoroughly attained great knowledge in particular drug-dispensing techniques and gained insight from
pharmacist(s) required for the pharmacy field.  
Skills Used 
Excellent customer service and care: use of fluent bilingual skills included for pharmacists and techs.
Operation of pharmacy machinery and tools to dispense, weigh, measure, and discard prescription
Data Entry Operator
SourceHOV - El Paso, TX
Capture medical records and claims. Strive to keep all data input highly confidential as per project.
Certification in Pharmacy Technician
University of Texas at El Paso - National Collegiate Partners - El Paso, TX
2013 to 2013
PTCB, Pharmacy Tech
Pharmacy Technician Trainee
September 2013 to September 2015
Trainee License with Texas Board of Pharmacy.
Pharmacy Technician (CPhT)
March 2017 to March 2019
Certified with the Texas Board of Pharmacy.


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<![CDATA[Executive Recruiter]]> A culturally aware and diverse individual with a global mindset looking to connect with socially aware, wholly diverse and divergent thinkers, entrepreneurs and executives. My perspective in business and life is simple: Enhance your position by leveraging your weakness. By employing a holistic understanding coupled with a mitigation of risks approach, I create unique- even unorthodox, solutions by connecting with values aligned partners and creating new partnerships/opportunities. I love interacting with my clients to experience that very first teleconference of their excitement of sharing their vision to the unpleasant thought of "I don't know...can this work? I've never done this before...is this possible? I take that vision sharing experience and create ROI driven business/workforce development solutions that impact your staffing and Talent Acquisition process from an individual, local, national, global perspective and understanding is my approach.


Pittsburg State University, Pittsburg, KS- Bachelor of Business Administration-Marketing 



                                                                                                         Kansas City, MO Recruiter                                                                                                                      03/2016-present 

  • Address staffing/operations/business development concerns for clients by creating divergent business solutions in-line with business objectives
  • Alternative Talent Pool creation (differentiated candidate profile) for hard-to-fill positions
  • Create/execute new business opportunities as needed for controlled and mitigated growth.
  • Global diversity brand ambassador that promotes community relations through values aligned, strategic, inclusive hires and partnerships with local businesses, colleges & universities, and community organizations.
    • Dissemination of divergent sourcing strategies using social media and non-traditional posting tools as well as field recruiting, campus recruiting, and grassroots to identify high-quality candidate resources.
    • Use of data-driven metrics to cultivate a diversity driven recruitment process
    • Implementation of culture strategies that foster the creation of new ideas and opportunities to develop inclusive solutions that are mutually beneficial.



Insurance Professional                                                                                            Olathe, KS Office Claims Representative                                                                                  09/2011-08/2015

  • Excellence in Claims Winner-award bestowed a monthly individual for going above and beyond normal claim handling responsibilities.
  • Wall of Excellence Nominee-award for continual excellence in claim handling.
  • Claims Apprenticeship Program Mentor-Mentor for struggling employees. Responsible for identifying work habits detracting from optimal production and providing guidance as well as constant availability.
  • Transition Specialist Mentor-Mentor for new employees. Responsible for assisting and showcasing skills of productive and top performing adjusters, instilling confidence and ownership in daily operations. Providing guidance as well as constant availability. 
  • Team Supportive Pilot- Successful planning and deployment of a team based claims handling the process that results in better customer service, effective triaging of non- department claims to correct departments and increased accountability for claims representatives.
  • UM, Checkout Team – Determine injury severity of first party injury and potential for UM claim according to Department Of Insurance regulations concerning UM while mitigating the potential of bad faith per state.
  • Standard Coverage and Liability Adjuster – Policy interpretation and reviewed policy language as well as endorsements to lawfully extend coverage. Handled simple liability and disputed complex liability investigations (hit while parking, rearend, lane change, rollover, multi-vehicle, other than auto, UM stacking, UMPD), while applying rules of the road, group huddles and roundtables to determine liability ranges.


XX Internet Solutions, Inc.                                                                          Kansas City, MO          

VP of Business Development                                                                                                03/2010- 05/2011

  • Studied existing clients buying behavior-identified key purchase indicators and established a sales and business development process and strategically drove an upturn in monthly recurring revenues over 40% year over year.
  • Identified unrealized sales opportunities with established clientele.
  • Implemented and executed capitalization plans.
  • Implemented brand vision and direction for internal and external business development efforts.
  • Established market recognition of brand by joining several chambers.
  • Agile/Scrum Trained


National Jewelry Chain, Baltimore, MD & Pearland, TX                                   08/2010- 02/2011 Sales Associate                                                               

  • Presented merchandise to clients, showcasing the features and benefits of each item.
  • Strategic placement of merchandise for upselling.
  • Collaborated with team members to sell merchandise to clients


Reality Media, Kansas City, MO                                                                               10/2003-01/2010

Business Development                                                              

  • Oversaw 12 Leaders-in-Training-lead and developed key employees for leadership through an empowered decision making
  • Established new relationships to create brand awareness and expand market presence. Identified cross-market opportunities to promote competition and assist market initiatives.
  • Created and Utilized Anticipated Negotiation Skill and Tactic™ to envision the next sales/business referral opportunity and negotiated accordingly.
  • Nurtured and massaged existing relationships to increase repeat service-experienced growth in brand awareness and increased profitability.
  • Liaison to client and staff; the critical listener who problem solved and addressed issues at hand, bringing resolution to satisfy all parties involved.
  • Interacted with C-level executives-presented services and established recurring patronage of service and long-standing relationships.


Walgreens Pharmacy, Kansas City, MO                                                                   05/2002-04/2004

Assistant Manager            

  • Oversaw employees and ancillary staff- Motivated & managed 12+ employees and implemented employee scheduling rotation. As a result, we were able to get their best performances daily and weekly.
  • Ability to delegate- Successfully delegated workload to maximize the overall store productivity.
  • Adherence to store policies- Able to minimize shrink by implementing company policies and developing in-store shrink system. In addition, I merchandised promotional items in locations consistent with customer flow.
  • Ordering general and seasonal merchandise, review weekly reports (sales year to date, key performance indicators, payroll, inventory, shrink, etc.)
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  • Sales
  • Organization
  • Business Development
  • Communications
  • Leadership
  • ]]>
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    <![CDATA[Practice Manager]]> Strategic and influential Human Resource professional with proven achievements in leading organizational initiatives, innovation, process improvement, and comprehensive human resource programs. Exceptional ability to assess and acclimate quickly to an organization's needs, conduct analysis, and develop solutions to complex issues.
    Streamlining administrative processes to get peak utilization from high performing employees.
    Arranging back-up coverage system for absences without the need for temporary employees.
    Created an evaluation process summarizing comments so that evaluators would be more candid with their comments and feedback.


    Practice Manager


    Proven leader with outstanding presentation and communication skills. Organized, highly motivated, and detail-oriented problem solver. Promotes cooperative team efforts. Effectively and quickly handles disciplinary problems utilizing progressive discipline approach. An innovative leader, skilled in problem resolution and project management. Member of Kutak Rock’s National Inclusive Diversity Committee.



    Law Firm

    Administrative Manager – August 2015 - August 2018

    • Responsible for all areas of human resources including onboarding new employees
    • Employee counseling, recruitment/staffing, and performance management
    • Coordinate legal secretary support for 42 attorneys and 11 paralegals
    • Regularly coaches staff to increase efficiency and encourage ongoing development
    • Coordinate several peer-to-peer mentoring initiatives resulting in broader support service
    • Ensure employees comply with firm policies and impose disciplinary action when necessary
    • Increase secretary to attorney ratios by absorbing positions and re-distributing the work
    • Reduce overtime expenses by managing existing resources
    • Manage accounts payable/receivable, inventory control, work directly with vendors
    • Manage facilities and handle maintenance requests
    • Manage reception and conference center
    • Responsible for event planning


    Law Firm

    Director of Human Resources – June 2005 - August 2015

    • Responsible for all areas of human resources including onboarding new employees
    • Employee counseling, recruitment/staffing, and performance management
    • Manage 40 contract attorneys/paralegals for MDL litigation case from 2005 to 2011
    • Develop training programs for administrative staff
    • Implement firm-wide human resources strategies, programs, and policies
    • Manage employee benefits
    • Manage payroll administration
    • Manage the firm’s 401(k) plan
    • Reconcile vendor invoices


    Law Firm

    Human Resources Manager - November 2002 - June 2005

    • Responsibilities include day-to-day management of approximately 80 staff members
    • Implementation of 4:1 attorney/secretary ratios, streamline processes, reduce overhead, administration of policies and procedures, benefits
    • Annual salary compensation, performance coaching, counseling/dispute resolution, hiring non-legal staff, and event planning


    Law Firm

    Staff Supervisor – October 2000 - November 2002

    • Responsibilities include day-to-day supervision of 45 legal secretaries, six receptionists, and five-word processors
    • Recruit and evaluate legal secretaries, word processors, and receptionists
    • Responsible for on-going staff training
    • Manage annual staff evaluation process and counsel employees as needed
    • Assist the Director of Human Resources with annual budget compensation, administration of FMLA/STD, LTD, ERISA, ADA, OSHA, unemployment compensation and workers compensation



    Ongoing CLE Credit Hours in Management and Human Resources Courses through local and National ALA Association



    Association of Legal Administrators (ALA)

        Planning Committee for 2014 ALA Conference in Toronto

        Planning Committee for 2018 ALA Conference in National Harbor

    Association of Legal Administrators

        National Diversity Committee – 2007 – 2011


        Secretary, Board of Directors, 2006 - 2013

    Kansas City Association of Legal Administrators (KCALA)

    KCALA President 2017 – 2018

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    <![CDATA[Dental Assistant]]> Objective

    To obtain a position as a Dental Assistant, in which I can use my experience of more than 20 years in the area.


     Extensive knowledge of dental procedures and terminology

    • Experience working with special needs patients
    • Competent with commonly used dental software
    • Knowledgeable in enforcing HIPPA and OSHA regulations.
    • Experienced in setting the patient at ease for dental procedures
    • Strong communication skills with dental team, patients and office staff.
    • Able to professionally and courteously lead a team to accomplish the assigned objective.
    • Bilingual; English and Spanish





    Texas State Board of Dental Examiners, Registered Dental Assistant, 2016

    Radiology Certified in Texas and New Mexico

    Career Centers of Texas, El Paso, Certified Dental Assistant Degree, and Radiology License, 1994

    High School Degree, Anthony High School, Anthony, TX



    Computer Skills

    Dentrix, Media Dent Software, E Mail, Internet Browsers, and Microsoft Suites





    Dental Assistant Instructor

    November 2017 to Present

    El Paso, TX


    • Efficiently utilize the training syllabus, equipment, and learning materials to give the best learning experience to students.
    • Test students to gauge their development.
    • Support after-class student assistance as needed.
    •  Meet deadlines for grade submissions and required duties.
    • Mentor students
    • Assure company and government compliance is maintained in my classes. 


    Lead Dental Assistant

    January 2001 to October 2017

    El Paso, TX


    • Efficiently work with doctors and supervisors, and lead other assistants, in order to ensure adequate patient flow according to the schedule demands and walk ins.
    • Monitor dental supplies and inventory and order supplies and new equipment, in accordance to established budget.
    • Prepare over 20 patients daily to undergo dental procedures, and assist dentists with sterilizing instruments, setting up instrument trays, and preparing materials.
    •  Expose intraoral dental x-rays, in accordance to safety guidelines for patient.
    • Record patient medical and dental history and vital signs. Record treatment information in patients’ records.
    • Supervise and mentor dental assistant students during their externships.  
    • Assist in the efficient transition of new doctors and dental assistants, including training and guidance to ensure better acclimation to the office.


    Dental Assistant

    June 1994 to January 2001

    El Paso, TX


    • Performed general chair-side duties and assist with all types of procedures such as General, Endo, and Oral surgery. 
    • Completed cursory exams, charting, digital radiographs, and clinical treatments.
    • Scheduled appointment via telephone when necessary.
    • Made preliminary impressions for mounting study casts, and mastered pouring, trimming and polishing casts.
    • Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
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    <![CDATA[Systems Specialist]]>  Education


    • The University of Missouri, Columbia, Missouri

     Masters of Science in Health Informatics,        GPA: 3.65


    • Western Illinois University, Macomb, Illinois

        BS, Major-Biology Minor-Chemistry           GPA 3.5


    • Health Information Management Systems Specialist

                    Certificate Program




    Health Care Info System:

    • Information and Computer Science-Computer architecture; data organization, representation, and structure; the structure of programming languages; and networking and data communication.
    • Networking and Health Information Exchange-The hardware infrastructure (wired, wireless, and devices supporting them), the International Organization for Standards (ISO) stack, standards, Internet protocols, federations and grids, the Nationwide Health Information Network (NHIN),
    • Customer Service in the Health Environment-Appropriate customer service skills, effective written and oral communication, and ethical and cultural awareness
    • Working with Health Information Technology Systems-information exchange and standards as well as system usability, security, and integration.


    Computer skills:

    • Crystal report -Extracting, sorting, and grouping data from database and accounting programs to create professional reader-friendly reports.
    • SQL-write SQL queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; and gather significant statistics from data stored in a database
    • Microsoft office suite


    Kaizen Team Member:


    Participated in a kaizen event that managed to reduce negative urine TAT from 476 minutes to a target of 238 minutes by reducing average lead time from receiving of the patient specimen to their release.

    • Participated in process improvement studies that include analyzing existing business processes and providing recommendations for improvement
    • Worked with a wide range of stakeholders to understand, clarify, create, and update document contents.
    • Assisted in the development of performance metrics to establish continuous process improvement was a success
    • Assists with analyzing and monitoring established process performance data at the project and organizational level
    • Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis
    • Support the development of a comprehensive change management strategy relative to process improvement projects
    • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
    • Participated in generating process improvement ideas; develop, maintain and prioritize continuous improvement projects in the toxicology department.
    • Assists with analyzing and monitoring established process performance data at the level
    • Support the development of a comprehensive change management strategy relative to process improvement projects



    Major Diagnostics Company


    Certifying Technician, Forensic Drug Testing                                            08/06-Present

    • Interpret and report patent's information among multiple providers while maintaining compliance with HIPPA using web-based Quest care 360 EHR and Quest Integrated Solution.
    • Certify negative and rejected drug testing results according to the Laboratory’s Standard Operating Procedure (SOP) Manual.
    • Track patient lab tests and access results with Care 360 EHR.
    • Gain practice-wide insight with informatics results.
    • Ensuring that all test results reported by the laboratory are accurate and legally defensible.
    • Describing the standard drug testing procedures from point of collection to negative certification in a court of law.
    • Interacting with clients, medical review officers, call center representatives and sales staff in a professional manner in order to address questions pertaining to the drug testing process.
    • Interacting with laboratory inspectors to demonstrate a detailed working knowledge of the lab SOPS, QC practices, analytical procedures, test theory, reporting procedures, corrective actions and applicable regulations pertaining to drug screening.
    • Maintaining a working knowledge of the accessioning procedures and protocols to ensure proper specimen and chain of custody handling.
    • Maintaining a working knowledge of the theory and practice of initial test methods used in the laboratory.
    • Having a thorough understanding of all laboratory:
      • Quality control practices and procedures.
      • data review processes
      • procedures for interpretation of test results
      • Protocols for reporting results.
    • Providing appropriate feedback to the Supervisor and Responsible Person in order to assist in maintaining an accurate SOP.
    • Maintaining a thorough understanding of all federal, state and other regulatory requirements as they pertain to applicable aspects of forensic drug testing.
    • Taking proper remedial action in response to test systems being out of control limits or detecting aberrant test or quality control results.
    • Functioning as a technical resource for department personnel in accessioning and screening areas.
    • Maintaining a working knowledge of all instrumentation associated with the initial test procedures in order to assist in troubleshooting measures.
    • Comply with all safety and regulatory requirements as defined and applicable.
    • Actively participate in department meetings by providing constructive feedback.
    • Maintain proficiency in the screening test area.

    Screening Analyst                                                                                                                              12/03-8/06

    • Responsibilities as screening analyst involved drug screening for the toxicology department.
    • Performed various methods of extraction for analysis of drugs of abuse on the GC/MS as an extraction technologist.

    Clinical Reference Laboratory

    Screening Analyst                                                                                                                              5/03-12/03

    • Responsible for the screening of drugs of abuse for the toxicology department.
    • Performed various methods of extraction for analysis of drugs of abuse on the GC/MS as an extraction technologist.

    Western Illinois University 

    Biochemistry Laboratory Research Assistant                                                              8/02-5/03

    • Carried out isolation and purification of secondary alcohol dehydrogenase from Bacillus Sphaericus 5d4, NRRLB-14865.
    • Performed culture preparation, hydrophobic column, running of SDS PAGE gel, inoculation, chromatography, non-denature SDS PAGE, Sonification, Anioin exchange column, two-dimensional SDS PAGE gel Ammonium sulfate, Enzymes activity, Western blotting, and precipitation. 
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    <![CDATA[High Cost Management Consultant]]> EDUCATION
    Public Health, Masters of Public Health, Health Administration. 2010
    Honors: Outstanding Student Leadership Award, 2010
    Bachelors of Science in nursing, 2006
    Honors: Outstanding Senior Leadership Award, 2006
    Leadership Excellence Award, 2005
    Honors: Voice performance scholarship 2001-2004

    Clinical Systems Manager, September 2017-present
    Has oversight of the population health initiatives; designing and implementing campaigns and programs to improve
    the health of the FEHB population and drive HEDIS score improvement.   Works directly with executive leadership
    and vendors at all levels within and outside the organization to identify business solutions and assist with
    implementation of new programs, including; predictive modeling, the creation of business logic reporting, and analytics
    analysis to improve business operations and identify high-cost members.  

    Provides consultation services to Care
    Management, Pharmacy, and SIU departments to ensure standardization of system configuration.  Serves as a liaison
    between Clinical Operations division and technology teams.  Manages the division educational team and works
    proactively with division leaders to ensure the training experience meets the department and team expectations.
    Responsible for maintaining the accreditation standards which are applicable to the division.  

    Provides oversight of the division record retention initiative; driving implementation and maintenance of the program.  Develops,
    maintains, and reviews reporting and audit results to measure the performance of assigned staff.  Develops and monitors
    goals consistent with the division’s strategic plan and ensures mobilization and engagement of staff to accomplish
    division and corporate goals.   Responsible for management of budget for assigned programs and staff.
    Division Quality Manager, HCA Physician Services Group, MidAmerica Division, November 2016-September 2017

    In the role of division quality manager, I managed the quality improvement activities of the division quality program
    in conjunction with the other management teams and Physician Leadership Councils.  Ensured compliance with
    applicable accreditation, regulatory, and licensure standards across various practices throughout the division and
    participate in the development of Division Quality Strategic Planning.    

    My responsibilities were to support new employee orientation and ongoing remediation efforts for division clinical employees.  Routinely met with Practice Managers and review complaints,
    concerns, or questions relative to quality issues, and provide consultative leadership and support to practices as
    appropriate.  My primary focus was to facilitate Patient-Centered Medical Home recognition for all primary care
    practices in the division and to lead the corporate strategy for MACRA participation.   
    Registered Nurse Case Manager, Medical Center, October, 2016-March 2018

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    <![CDATA[Registered Dental Hygienist]]> A friendly and energetic team player, utilizing my education, knowledge, and experience to provide the
    dental community with products for individual patients needs.

    Work Experience
    2011 to Present
    SCRP, Full Mouth Debridement, Adult/Child Prophylaxis, Perio Charting, Patterson/Eaglesoft, Dexis,
    Fluoride Treatments, Scheduling, Insurance Eligibility/Benefits, Stocking Rooms, Sterilization

    May 2013 to December 2014
    Loading/unloading van, sterilization, all hygiene duties, all assistant duties, treatment planning,
    paperwork, etc.

    Dental Group - KS
    2010 to 2013
    Full Mouth Debridement, Adult/Child Prophylaxis, Perio Charting, Dentrix, Scannex, Fluoride
    Treatments, Scheduling, Stocking rooms

    Bachelor of Science in Dental Hygiene in Division of Dental Hygiene
    UMKC School of Dentistry
    2008 to 2010
    Kansas/Missouri Dental Hygiene Licenses
    November 2018 to Present
    Extended Care Permit II/III
    August 2013 to Present
    Diode Laser Certification
    August 2018 to Present
    Certification CPR/BLS
    August 2018 to August 2020

    Certification of Local Anesthesia/Nitrous Oxide
    May 2010 to Present

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    <![CDATA[Family Nurse Practitioner]]> OBJECTIVE: I am looking for part time or full-time employment as a family nurse practitioner in a place where I can collaborate with other health care providers, that will allow me to grow and expand my knowledge and skills.



    Graceland University                                                                                       May 2014-December 2017

    1401 W. Truman Rd, Independence MO, 64050

    MSN, FNP


    Avila University                                                                                                  August 2006 -May 2008

    11901 Wornall Rd, Kansas City, MO, 64145

    BSN, RN




    Hospital                                                                                August 6, 2018- October 8, 2018


    Inpatient position

    Collaboration with health care team

    Consultations, follow-ups and discharges

    Ordering diagnostic tests, medications and treatments

    Providing patients with education


    Medical Center                                                                    February 2013- November 2017


    Medical Surgical Telemetry (RN)

    Medication administration

    Collaboration with other health care providers

    Notifying providers of any changes in patient condition

    Nursing skills (IV’s, foley catheters, NG’s, peritoneal dialysis, etc.)

    Reviewing labs, imaging reports and notifying providers of any critical labs or reports


    Medical Center Kansas                                             June 2012- January 2013

    Outpatient Department (RN)

    Sedation for endoscopies (EGD’s, Colonoscopies, ERCP’s and Bronchoscopies)

    Outpatient surgeries (such as skin masses or growths removed)

    Pre-op and post-op education

    Outpatient infusions and injections


    Medical Center, Kansas City, MO                                                      August 2008-June 2012

    Nephrology/Urology (RN)

    Medication administration

    Collaboration with other health care providers

    Notifying providers of any changes in patient condition

    Nursing skills (Continuous bladder irrigation, foley catheters, IV’s, NG’s, etc.)

    Reviewing labs, imaging reports and notifying providers of any critical labs or reports



                                                                                 August-November 2017

    Family Practice


                                                                                                                 May-August 2017


    Name & Title of Person Reported To

    • MD


    Nephrology Associates,                                                              January-April 2017


    Name & Title of Person Reported To

    • MD


                                                                                          January-April 2017


    Family Practice

    Name & Title of Person Reported To

    • MD



    Most outstanding senior in Nursing Award                                                                                May 2008




    Honor society of nursing sigma theta tau International                                                              2007-2008




    KS, Kansas state board of Nursing                                                                    Issued date: 07/08/2008

    RN License #                                                                                     Expiration date: 10/31/2019


    MO, Missouri state board of Nursing                                                                  Issued date: 09/02/2008

    RN License #                                                                             Expiration date: 04/30/2019


    KS, Kansas state board of Nursing                                                                    Issued date: 04/05/2018      

    APRN License #                                                                                      Expiration date: 10/31/2019


    American Academy of Nurse Practitioners Certified                                         Issued date: 02/20/2018                                        

                                                                                                                                Expiration date: 02/19/2023


    DEA license in Kansas                                                                                       Issued date: 09/12/2018    

                                                                                                                               Expiration date: 02/28/2021                                                                                              


    Volunteered at the Keeler Women’s Center                                                                               2004-2012





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    <![CDATA[Healthcare Manager]]> PHILOSOPHY:


    Focus on patient centered, safe, effective, efficient, quality healthcare – the “Quadruple Aim”. Implementing high reliability principles and standard work to produce sustainable outcomes, leveraging information systems, clinical decision support, and quality improvement strategies that supports a framework for continuous organizational learning with a commitment of service to the organization and community I have the opportunity of serving.




    Master of Science in Nursing, 2010

    Organizational Leadership

    University of Kansas SON

    Kansas City, Kansas


    Bachelor of Science in Nursing, 2003

    Avila University

    Kansas City, Missouri


    Health Information Technology, 2012

    Implementation Manager Certificate

    St. Louis, Missouri


    Associate of Liberal Arts Degree, 1993

    Overland Park, Kansas





    Registered Nurse Licensure KS & MO

    Current BLS

    IHI Quality and Safety Certificate 2018



    American Nursing Informatics Association (ANIA)

    2017-2018 Treasurer



    Coursework in Progress:


    Post Masters Certificate Program

    Kansas University School of Nursing, Healthcare Informatics

    Anticipated Completion Spring 2019


    • Transforming Health Care through Use of Information Systems and Technology (Fall, 2016, Completed A)
    • Abstraction and Modeling of Health care Information (Fall, 2016, completed A)
    • Health Data: Theory and Practice (Spring, 2017, completed A)
    • Intro to Health care Informatics (Spring, 2017, completed A)
    • Knowledge Representation and Interoperability (Fall, 2017, completed A)


    Doctorate of Nursing Practice

    Kansas University School of Nursing, Health care Informatics

    Anticipated Completion 2020


    • Preparing for Doctoral Leadership (Fall, 2017, completed A)
    • Interpreting Research Applied Science (Spring, 2018, completed A)
    • Principles of Epidemiology (Spring, 2018, completed A)
    • Quality Improvement (Summer, 2018, completed A)
    • Foundations of Data Science (Fall 2018, completed, grade not available yet)
    • Micro systems in Health care Operations (Fall 2018, completed A)




    • Excellent communication skills both verbal and written that builds trust, confidence, influences and encourages engagement
    • Ability to present and synthesize key concepts for internal and external clients to develop strategic vision to achieve organizational goals and regulatory requirements
    • Superb ability to recognize, rapidly prioritize, and evaluate areas of success or opportunity to focus energy to maximize results and resource utilization
    • Outstanding analytical reasoning related to workflow analysis and business operations to execute and analyze quality improvement projects for success, sustainability and spread
    • Experience facilitating interprofessional teams with a strong understanding of competing stakeholder priorities and objectives utilizing a variety communication styles to bring consensus
    • Team player with the ability to work autonomously
    • Ability to effectively manage and drive multiple projects with excellent results
    • Excellent customer service skills with enthusiasm to lead and motivate
    • Experience with multiple applications including CPRS, Cerner, EPIC, GE/CE/DMS, Microsoft Office Suite specifically, Excel, Word and PowerPoint
    • Dedicated to providing culturally competent care and promoting cultural considerate community that reflects individual, spiritual, and a culture of patient safety
    • Ability to provide training and education when identified
    • Experience collaborating with clinical, business and technical analysts to find solutions to a variety of issues
    • Focus on relationships and partnerships that inspires innovation and creativity to develop solutions and alternatives despite limited resources
    • Develop interventions through analysis of current state practice and process, evidence, research, data collection, future state workflow, implementation, adoption, and evaluation to improve processes and outcomes utilizing information technology, human resources to develop the emerging model of delivery of patient care
    • Strong understanding of the changing healthcare system and the driving forces: healthcare reform, focus on quality, health information technology, evolving care delivery model and interoperability




    High Reliability RN

    Kansas Health care System

    June 2017- present


    • Expertise infusing high reliability principles into organization culture and practice
    • Experience promoting just culture awareness and psychological safety throughout organization
    • Demonstrated ability to establish partnerships and relationships at the medical facility, VISN and throughout the VHA organization
    • Expert knowledge of VISN 15 HRO Toolkit and goals associated with Journey to High Reliability at the local medical facilities level as well as a healthcare system
    • Appreciation of macro and micro systems thinking philosophy to achieve team and organizational goals
    • Successfully facilitating process improvement projects aimed at improving Veteran’s Experience, Prosthetics Same Day Access
    • Knowledge and experience of accreditation and regulatory activities in preparation for Joint Commission Survey
    • LEAN Certified, Yellow Belt, VHA
    • Expert in current state and future workflow analysis
    • Deep understanding of knowledge management principles and representation to improve agility of the healthcare organization
    • Proven ability to create a shared vision, team learning while breaking down barriers
    • Expert in knowledge and promotion of initiatives aimed at improving patient safety for example Stop the Line and Clinical Team Training (CTT)
    • Ability to engage Executive Leaders in strategic planning to achieve Medical Center, VISN and VHA goals
    • Proven ability to develop and assist with training and education related to just culture, high reliability principles, clinical practice guidelines, and evidence-based practice
    • Demonstrated ability to influence adoption of new processes with enthusiasm
    • Proven ability to engage and work closely with key stakeholders, Clinical Teams, Quality, Systems Redesign, Patient Safety and Interprofessional Teams to meet organizational goals
    • Lived spirit of inquiry with an understanding of financial, satisfaction, clinical, patient safety and technical outcomes




    Quality Outcomes Coordinator

    Medical Center


    February 2014- present


    • Maintain DMS/GE/CE STS Database
    • Responsible for meeting timeline and submitting DMS/GE/CE file to Duke University STS database
    • Evaluate key components of the Data Analysis Report and provide highlights for key decision making and preparation of public reporting
    • Substantial backup support for Stroke GWTG, ACTION, PCI Registries, and VBP application Press Ganey
    • Develop future state workflows leveraging information technology
    • Utilizing process improvement models (i.e. LEAN, DMAIC, Rapid PDSA) to facilitate interdisciplinary teams identify opportunities and defects while leveraging the EHR and optimization of EHR to implement evidence based practice
    • Developed strong understanding of Cerner applications such as PowerChart and PowerForms and workflow and process of patient care
    • Project management and organizational skills
    • Organizational LEAN Training – Facilitating COPD Task Force Team with a focus on reducing readmissions
    • Identify opportunities for process improvement initiatives and facilitate teams
    • Strong regulatory understanding with ability to perform analysis and provide executive summary and operational direction
    • Developed dashboard specific to cardiothoracic surgery outcome and process quality metrics utilizing Excel featuring a snapshot of to evaluate quickly the STS program
    • Deep understanding the impact Registries as an extension of informatics and EHR and can improve patient outcomes


    Patient Advocate

    XXX Health Solutions


    June 2012 – February 2014


    • Assist patients and providers with the appeals process related to immunoglobulin therapy for rare diseases.
    • Achieved consistent approval between 80 % - 90% (industry statistics available at the time was between 50 % - 60%)
    • Identified opportunities and developed strategies and processes to ensure excellent customer service to patients and providers ensuring quality, safe, and effective care for clients at Axelacare that are a complex population with rare diseases specifically in neurology and immunology.
    • Applying research was imperative as well as developing strategies to assist patients to gain access to therapy.
    • Strong understanding of process redesign and the ability to communicate this effectively to bring about change to meet strategic goals and priorities.
    • Development of standard operating procedure related to appeals processes.


    HCI Consultant, CPOE RN

    Tenet Health

    Dallas, Texas

    March 2012 – June 2012


    • Validation between Zynx Environments and Cerner environments in preparation for roll out of order sets to multiple facilities.
    • Strong understanding of workflows
    • Assisting users understand upcoming changes in workflows.
    • Analytic reasoning utilized to identify any defects in multiple environments including Zynx and Cerner environments.
    • Facilitated and communicated understanding of complex workflows in a large complex Cerner implementation.


    Zynx Administrator/System Analyst Orders & Results

    Sisters of Charity of Leavenworth Health System

    Lenexa, Kansas

    2008- March 2012


    • Zynx application administrator and proficiency: build new users and ensure front-line staff is able to access Zynx Health application.
    • Maintenance of a standardized order catalog and consistency between EMR and Zynx.
    Wed, 23 Jan 2019 00:00:00 CST RN, BSN, MSN, Doctorate pending

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    <![CDATA[Systems Support Analyst]]> Information Technologies Professional with expertise in managing the design, development, customizing, and delivery of information technology which enabled organizational effectiveness through software solutions and implementation.   Extensive experience in managing knowledge transfer and process improvement projects for the healthcare, pharmaceutical, and financial services industries.  Keen ability to define and understand business and functional requirements, identify gaps, redesign and improve processes, and apply knowledge transfer for immediate application of new technologies.   

    Tue, 17 Jul 2018 00:00:00 CDT Netsmart Evolv CS 8.5.2 ¨ NextGen EHR 5.6 ¨ GE Centricity (EMR systems) ¨ BMC Remedy 7.6, 9.1 (IT service management)¨ Empower Interactive ¨ Empower Analytics (business intelligence) ¨ Sherlock (CRM)¨ SQL ¨ MS Office 97-2013 ¨MS Project 98/2010 ¨ Visio ¨ SharePoint ¨ Atlassian JIRA ¨ Basalmiq ¨ HPMobile ¨ HPClient ¨ HP ALM/Quality Center ¨ PlanView (project portfolio management) ¨Oracle Financials¨ ClientOne (wealth management) ¨ FAST Search

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